COVID-19
Paw Palace at Red
Opening Procedures

As per government regulations, Wellington is at Red and for Paw Palace, this means:
We are open to all our customers but ask you to please:

 

  • book in advance to allow for sufficient staff - dog ratio

  • wear a face covering when you are outside your home and in a place where it is hard to keep your distance from other people

  • follow these precautions when dropping off & picking up your dogs, to ensure the health and wellbeing of us all

We also ask that any dogs from households with COVID-19 symptoms remain at home.

Ngā mihi, and stay safe!

 

 

 

 

 

 

 

 

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Contactless Drop Off:

  • Please use the handsanitiser upon arrival

  • Scan or fill in the written Customer Log with your and your dog's details

  • Ring the bell next to the office door and wait for staff’s instructions

  • Open the black gate in front of the main building and place your dog in this area with a lead, and close the gate

  • Please stand behind the 2m mark

  • Our staff will collect your dog

  • You can communicate with the staff from behind the 2m mark or kitchen window

 

Contactless Pick Up:

  • Ring the doorbell next to the office and wait for our staff at the back of the gated area

  • Staff will retrieve your dog and will let them in the gated area with its lead

  • Please hold on to your dog with the lead before exiting the gated area

  • All customers will be sent an invoice via email

 

At all times, please keep your distance from other customers and our team members when you arrive to drop off/pick up your dog. 

Bobbie

Linda (Bobbie's Owner) - Paw Palace Customer

My husband and I are both essential workers (Fire and Ambulance) we're both at work for a long day.....it's a well organised, contactless system they operate and I'm grateful for it.